iconography

WHY DO PEOPLE GO TO THE SITE

1.  Location/contact/Directions
2. Preventative- Health info
     flu/cold, Vaccines, diet weight, allergies, medications
3.  My childs sick
   Resources, new sick, chronic
4.  Jobs/donations
5.  Volunteering
6. sporsorphips
7. looking for services/departments
8.  Way finding.
restructure the main content.

Connect with the users on the site.  Work at developing an entry point for approaching the site.  Chose a section that interests you the most.

Concept- represent that new approach.
The process - the journey of your experience going to the hospital.

The current website.  Not visual at all, just text. Mission is one LONG paragraph.
no hierarchy. Get to one part of the site faster than others... the more emergency driven- FAST ACCESS

preventative health, can use main navigation.
Communicate fresh tone for BC CHILDREN'S
What drives new tone?  happiness of kids first.
                                        ease of the use
                                       help parents get answers
                                      whats the new brand personna
How will it affect the skin of the site and the other/ visual elements.

IF DOING PDFS, don't make it better  than 1mb.
mostly printed in b/w. 8 1/2x11 paper- has to work in b/w
margins- .25' margin
VISUAL APPROACH TO PROJECT
how are you handling imagery? illustrated? photographic? CONSISTENCY
HIERARCHY
no flash!!
We see a perspective... what drives your project, how you are going to approach  affecting change.   look at deficiencies. Find an entry point. STRATEGY

wayfinding

Navigating the hospital

Children’s is spread across three buildings: the Children’s Hospital building, The Ambulatory Care Building (ACB) and the Shaughnessy building. Most of the wards are on the 3rd floor of Children’s with a few exceptions. Most clinics are in the Ambulatory Care building and testing areas are on the main floor of all the buildings. The buildings are arranged in blocks labeled A, B, C, etc. Within each block, the rooms are numbered. The Information/Registration desk in the lobby of the Children’s Hospital will give you a room number and directions.

Use this formula to figure out what building you need to be in:

The first number refers to the floor – 3F will be on the third floor in F block. If the number is before the letters – 3F – the room is in the Children’s Building. If the letter is before the number – F3 – the room is in the Shaughnessy building. The numbers that follow – 3F10 – give you the number of the room within that block. Watch for directional signs on the walls and overhead. In the new Ambulatory Care Building e.g. K2-125, K refers to the building, 2 is the 2nd floor, and 125 is the room number.

Directory of services at Children’s

Bank machinesChildren’s lobby, Shaughnessy Café B1, Ambulatory Care Building lobby.

Libraries
Health care information:
• Family Resource Library, Room K2-126.Books/Magazines:
• 3A/3C Playroom
Medical library:
• Hamber/UBC library, 2nd Floor, Room 2H44.

Change tables
In washrooms: Children’s – Admitting, 1A, 1D corridors, 2C1. Shaughnessy – Clinics A2 and A3.

Lockers
In chair beds on the wards. Ask if you need a locker. Keys available from Family Resource Library, Room. K2-126.

Chapel2N30, 2nd Floor of Women’s.

Coffee nights
Monday / Wednesday / Thursday 7:30 - 9:30 p.m. Open to all adult family members Room #3D3 –Children’s 3rd Floor (Red Cross Family Support).

Microwave
Shaughnessy Café and at the nourishment stations on the 3rd-floor wards.

Outdoor play areas3rd Floor, use exit doors of your unit or from 3A / 3F / 3M and 1B.

E-mail access
Family Resource Library, K2-126 and 3rd Floor Kiosk.

Parking passes
Purchase from the pay stations or from the cashier in the Women’s lobby.More information.

Emergency clothing supplies
Ask hospital staff or Red Cross volunteers. These clothes are for patients / family in emergency situations only.

Parent loungesAdults only in these lounges. They are among the few places where parents can take a break from children: 3B / 3M /ICU / CN.

Fax machine
Family Resource Library, K2-126.

Pharmacy
Lobby of Ambulatory Care Building Monday to Friday 9:00 a.m. to 12:30 p.m., 1:30 p.m. to 4:30 p.m. Closed statutory holidays and hospital closure days.

Ice machine3rd Floor, near 3A / 3C Playroom.

PhotocopierFamily Resource Library, K2-126.

Laundry facilities
3F48, next to green elevators ($1.00 per load).

Playrooms3rd Floor, 3R / 3C, 3M.

Lost & Found
Call Security ext. 2999.

Quiet room
A private space, 3rd Floor, Room 3D18, beside 3B; telephone available. Please don’t sleep in here! It means other parents have nowhere to go when privacy is urgent.

Security guardNon-emergency: ext. 2999; Emergency: ext. 8400. Will escort you to your car at night.

Showers3rd Floor, 3B Parent Lounge, 3M or your child’s room.

Something to eatSecond Cup – Children’s Lobby; Shaughnessy Café – B1; On the Go Bistro (featuring Tim Hortons) – BCW lobby; Starbucks, ACB Lobby

Stamps, film, personal care items
Gift shop – lobby of Children’s.

Suggestion boxesParent lounges, most clinic waiting rooms, 3rd Floor Kiosk.

Taxi phoneChildren’s lobby, beside parking elevator.

TelephonesLobby of Children’s (near Second Cup), Parent Lounges, Outpatient Clinics (ask the Unit Clerk). TTY machine available in the Emergency Department.

Videotapes for kidsVideo cupboard on each unit.

TelevisionFour free channels and 2 video channels available in patient rooms. T.V. also available in the parent lounges.

Vending machinesChildren’s main floor off lobby. Shaughnessy Café, Ambulatory building.

Wheelchair/stroller washrooms
Children’s Admitting, 3M, Day care Surgery.
 

RESEARCH

Site map for BC CHILDRENS HOSPITAL
http://www.bcchildrens.ca/info/SiteMap/default.htm

Things I am interested in :
Cultural difference and incorporating that into the hospital.
Interaction
Signs around the hospital
Designing the experience
A way to communicate with friends in of school